Need Help ?

Any problems with the downloaded product, just ask us and we'll be happy to help. This includes solving any hassles with the ZIP file. It's really pretty easy.

For transaction related questions, credit-card statements etc... please follow-up with Plimus at the contact details given in the email they sent you.

Email:

Music Samples ?

Check out the recordings page for some samples of the music you can buy.

Acoustic Guitar Home of Simon Fox

Digital Download Help

This page is all about what happens when you buy a digital download product from Deep North Music. Here are the main issues:

1) Making the purchase

We use an online digital reseller called Plimus to handle all digital sales, including payment and hosting of the download files. They take all the major credit cards and PayPal and so on. They are based in California and will charge sales tax for their local customers, and VAT for European residents (because it is a digital product and those are the rules apparently).

2) What happens next ?

After Plimus verify the transaction (can take up to 12 hours), they will email you with a link to a single file to download. Click on this and save the file somewhere. This file is roughly 60 megabytes in size, so can take a while to download. Make a cup of tea while you wait.

3) What is this file I downloaded ?

The file you just downloaded is a ZIP file. This contains all the MP3s (or PDF tabs) from the product you purchased. For Windows users, you can just double-click the file and Windows will open it up. Look for "Extract" after you do this, and you'll be asked for a place to put them, so choose a folder to place the files.

For older computers you may need to download a software tool to extract the audio files. Some examples to search for are:

Windows: WinRar, WinZip Apple Macintosh: StuffIT

NOTE for audio purchases: The files will be saved in a folder called "Simon Fox", and then in a sub-folder called "In the Duck Shed" (for example). You can put the files wherever you like, but it is a good idea to choose somewhere meaningful. For example, Windows ITunes users could choose the folder:

My Documents/My Music/ITunes/ITunes Music

Audio Download FAQ

4) What about my IPod and ITunes ?

Open up ITunes and go to the File menu. Select "Add Folder to Library" and a file browser will appear. Click on the folder where your MP3 files were saved to. For example, above we saved to: t "Add Folder to Library" and a file browser will appear. Click on the folder where your MP3 files were saved to. For example, above we saved to:

My Documents/My Music/ITunes/ITunes Music

For other MP3 players, this should be fairly similar.

5) What kind of MP3 files are they ?

We use 192 k/bps MP3 files which is very high quality. The free samples on this website are 128 kbps quality, so there is a quite a difference.

The MP3 files contain tags with all the author, CD track listing and title details. This means that ITunes or whatever you use, will know where to put the files in its library.

6) Do they have DRM (Digital Rights Management) hassles ?

No. These are vanilla MP3 files full of musical goodness, for your personal enjoyment. We chose not to use DRM as it seems to create more problems than it solves.

7) What is the license for this purchase ?

The digital audio files are licensed in exactly the same way a purchased CD is. This means the recordings are protected by international copyright laws.

Copyright 2006 Simon Fox (AMCOS Societies, Australia). All rights reserved. Unauthorized copying, reproduction, hiring, lending, public performance and broadcasting of this recording prohibited. All songs written by Simon Fox.

8) Contact / Help

Thanks for buying our digital audio product. Any problems with the download files, getting to your IPod etc... just ask us, we're here to help:

Email: info@deepnorthmusic.com

NOTE: For transaction questions, credit-card statements etc... please contact Plimus at the contact given in your product email as they are the product merchant and can best help you out.